Privacy Policy

This Privacy Policy describes how Carlota Suip Kids (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.carlotasuipkids.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy.

If you have any questions, you may contact us at:
contact@carlotasuip.com

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

your web browser
IP address
time zone
cookies installed on your device

Additionally, as you browse the Site we collect information about:

the individual pages or products you view
the websites or search terms that referred you to the Site
how you interact with the Site

We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

Cookies – small data files placed on your device
Log files – track actions occurring on the Site
Web beacons, tags and pixels – electronic files used to record browsing behavior

Order Information

When you make or attempt to make a purchase through the Site, we collect certain information from you, including:

Name and surname
Billing and shipping address
Postal code
Telephone number
Email address
Payment details

This is referred to as Order Information.

When we talk about Personal Information in this Privacy Policy, we are referring to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information that we collect generally to:

Process and fulfil orders placed through the Site
Arrange shipping and provide invoices or order confirmations
Communicate with you
Screen orders for potential risk or fraud
Provide you with information or advertising relating to our products or services (when in line with your preferences)

We use Device Information to:

Improve and optimize our website
Analyze how customers browse and interact with the Site
Assess the success of marketing and advertising campaigns

Legal Basis for Processing Personal Data

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Performance of a contract (processing orders and delivering products)
Compliance with legal obligations
Legitimate business interests (such as improving our services and preventing fraud)
Your consent (for marketing communications)

Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our business and provide our services.

For example:

Shopify, which powers our online store
Payment providers, to process payments securely
Shipping companies, to deliver your orders
Analytics providers such as Google Analytics, to understand how customers use the Site

We may also share your information to comply with applicable laws and regulations or to respond to lawful requests from authorities.

Behavioral Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.

Data Retention

We will retain your Order Information for our records unless and until you request that we delete this information.

Personal data will be stored only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your personal data
Restrict or object to the processing of your data
Request data portability

To exercise these rights, please contact us at:
contact@carlotasuip.com

You also have the right to lodge a complaint with your local data protection authority.

Cookies

We use cookies to improve your browsing experience, analyze website traffic, and understand how visitors use our Site.

Types of cookies we use include:

Essential cookies
Necessary for the operation of the website and to enable core functionality.

Analytics cookies
Used to collect information about how visitors use the Site in order to improve performance.

Marketing cookies
Used to deliver relevant advertising and track campaign effectiveness.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site.

Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for legal or regulatory reasons.

We recommend reviewing this page periodically to stay informed about how we protect your information.

Contact

For more information about our privacy practices, questions, or complaints, please contact us at:

Carlota Suip Kids
La Garriga, 08530
Spain

Email: contact@carlotasuip.com